Kevin Character

Kevin Character is VP of Customer Operations at Terzo, an enterprise AI platform that finds money enterprises lose across contracts, invoices, purchase orders, and supplier spend, then delivers it as audit-ready intelligence for finance and procurement teams. He leads the customer operations function that onboards enterprise accounts and supports them through adoption and renewal cycles. He is based in Atlanta.

Character has spent more than 10 years in customer success and engagement management, and says he has helped five startups build out that function, most recently at Terzo.

Before Terzo, he worked in partnership and customer-facing roles at DoorDash, where he managed brand partnerships and cross-functional initiatives spanning advertising, operations, and new verticals to help optimize enterprise merchant strategy. Before Doordash, Kevin worked at Tubular Labs as Regional Manager, Customer Success, managing relationships with media companies and brands across the Americas East region.

He is a graduate of the University of Georgia's Grady College of Journalism and Mass Communication.

Character leads customer operations at Terzo, the function responsible for onboarding, adoption, and the ongoing engagement enterprise customers need to get value from the platform once they're live. That covers the finance, procurement, and supply chain teams running on Terzo to track contract terms, spend, and renewals that used to require manual digging.